T/WJWCHCA 003-2024 Self-immune Cell Storage Service Institutions' Product Quality Evaluation Standards
T/WJWCHCA 003-2024 Self-immune cell storage service agency Pension Credit Evaluation Standards
Basic Information
Scope
Scope: This document specifies the requirements for self-immune cell storage service providers in terms of creditworthiness, service processes, service quality, service efficiency, and institutional responsibilities. a) Demonstrate their ability to continuously provide services that meet customer storage requirements and applicable laws and regulations; b) Enhance customer satisfaction through the effective application of standards, including systems, technologies, and continuous improvement processes, as well as ensuring compliance with customer and applicable legal requirements; c) Guide the development of credit evaluation work for self-immune cell storage service providers. Note 1: "Credit Evaluation" refers to quality and reputation. In terms of "quality," "Product" represents the customer experience, and "Quality" refers to service quality. For "reputation," "Trust" refers to creditworthiness, and "Reputation" refers to public recognition. The pursuit of credit evaluation aims to effectively reduce the risk of untrustworthy practices among self-immune cell storage service providers, guide institutions to take law-abiding, contract-honoring, and commitment-fulfilling as the basis for continuous improvement, and implement high-quality and well-reputed storage services. Note 2: In this document, self-immune cell storage service providers refer only to enterprises with independent legal personality, whose shareholders, controlling shareholders, affiliated institutions, and ultimate controlling shareholders do not have foreign investment or ownership, possess cell storage business qualifications, and actually carry out related business activities. Main technical content: This group standard mainly introduces and standardizes the principles and methods for evaluating the quality of self-immune cell storage services, as well as a comprehensive indicator system. The indicator system specifically includes five dimensions: institutional creditworthiness, ser