T/LADA 006-2017 Car rental business service standards
T/LADA 006-2017 Car rental business service standards
Basic Information
Scope
Scope: This standard specifies the requirements for business reception, vehicle repair, price settlement, quality management, safe production, and environmental protection in automobile repair enterprises. This standard applies to the quality management activities of automobile repair enterprises in Liaoning Province and can be used by automobile repair enterprises and industry management departments to evaluate the ability of automobile repair enterprises to meet customer, legal, and regulatory requirements, as well as their own standards. Main technical content: - Business entities: Specifies the details of business licenses, service trademarks, and vehicle registration. - Business premises: Describes the requirements and details for storefronts, bilingual signage, trademarks, area layouts, parking facilities, and complete rules and regulations. - Information management: Describes the requirements and details for information management systems, vehicle satellite positioning, dispatch management, and contract management systems. - Rental vehicles: Describes elements such as inspection pass marks, environmental protection marks, technical maintenance, GPS systems, and vehicle preparation. - Rental services: Describes the details and requirements for reception services, lessee identity verification, rental contracts and notifications, rental fees and security deposits, vehicle handover, rescue services, recall of leased vehicles, service supervision, vehicle return, and settlement. - Post-rental vehicle guarantee services: Specifies rescue services and recall of leased vehicles.