T/BJXR 0002-2023 The evaluation method for the service quality of Beijing laundry enterprises
T/BJXR 0002-2023 The evaluation method for the service quality of Beijing laundry enterprises
Basic Information
Scope
Scope: This document stipulates the evaluation principles, evaluation objects, evaluation procedures, evaluators, public disclosure of evaluation results, evaluation tools, evaluation requirements, etc. for the service quality of laundry and dry cleaning enterprises. This document is applicable to the service quality evaluation of laundry and dry cleaning enterprises in Beijing, as well as to internal service improvement within enterprises and third-party agency evaluations. Main technical content: The standard stipulates the evaluation methods for the "Service Quality Standards for Laundry and Dry Cleaning Enterprises in Beijing", defining terms and definitions, evaluation principles, organization and management, etc. It also includes an evaluation form as an appendix.