T/SHMHZQ 013-2021 Active Group standards

T/SHMHZQ 013-2021 Soft Knowledge Consulting Service Specification

Publish Date: 2021-09-28 Implement Date: 2021-09-28 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/SHMHZQ 013-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Standardized management and general provisions

ICS Name: Integrated services

Publish Date: 2021-09-28

Implement Date: 2021-09-28

Scope

Scope: This document specifies the terms and definitions, basic requirements, service content, service process, technical implementation, continuous improvement of service quality, and assessment requirements for soft knowledge consulting services. Main technical content: 1. Scope 2. Terms and definitions 2.1 Consulting services 2.2 Customers 2.3 Technical implementation 3. Basic requirements 3.1 Professional requirements 3.2 Service capabilities 3.3 Quality assurance capabilities 4. Service content 5. Service process 5.1 Business negotiation 5.2 Status diagnosis 5.3 Solution design 5.4 Implementation guidance 5.5 Project evaluation 5.6 Project summary 6. Technical implementation 6.1 Requirement assessment 6.2 Technical implementation planning 6.3 Technical implementation approaches 7. Continuous improvement of service quality 7.1 Planning 7.2 Process monitoring 7.3 Implementation 7.4 Effect evaluation