T/FSPA 01-2023 Brand Metal Window and Door After-sales Service Specification

Scope

Main technical content: The preparation of the group standard "Brand Metal Doors and Windows After-sales Service Specifications" complies with the requirements of China's laws and regulations and the provisions of GB/T 1.1-2020 "Guidelines for Standardization Work - Part 1: Structure and Drafting Rules for Standardization Documents", and is coordinated with relevant current national, industry, and local standards. The standard stipulates the terms and definitions, basic requirements, service guarantees, service items, service provision, customer complaints and suggestions, service evaluation and improvement, and service file management of after-sales services for brand metal doors and windows. It first proposes the concept of brand doors and windows, puts forward standardized requirements for after-sales services of brand metal doors and windows, sets basic requirements for service providers, business premises, and equipment, and creatively stipulates warranty services, suspension of installation services, and service follow-ups, which is representative, guiding, and universally demanded in the industry. It has a positive guiding significance for unifying and standardizing the organization of after-sales services for brand metal doors and windows. The standard follows the principles of practicality and feasibility, which helps enterprises improve after-sales service management and form a standardized and unified after-sales service model for brand metal doors and windows.

Development Information

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