T/QJTFWY 001-2023 Home cleaning service quality specification

Scope

Scope: This document defines the terms and definitions of home cleaning services, service agencies, service staff, service processes, and service quality improvement requirements, and provides specific procedures and methods for cleaning operations. This document is applicable to the standardization and management of home cleaning service agencies and staff. Main technical content: 4.1 Basic requirements 4.1.1 Possessing legal business qualifications. 4.1.2 Having fixed business premises, personnel, facilities, and funds that are appropriate for the scope of business. 4.1.3 Clearly displaying service logos, service items and their charging standards, contact information, and complaint and supervision hotlines, with clear handwriting and accurate, unambiguous meanings. 4.1.4 The working environment should be clean, safe, and hygienic, meeting the requirements of GB/T 18883. 4.1.5 Public logos should comply with the provisions of GB/T 10001.1; fire safety signs should comply with the provisions of GB 13495.1. 4.1.6 Employees should sign labor contracts with the service staff and pay social insurance in accordance with the law. 4.2 Organization and management 4.2.1 There should be an organizational structure corresponding to the services and managers with operational management experience, with clear job responsibilities and authorities for each department and position. 4.2.2 Managers should understand the laws, regulations, and relevant provisions of the national and industry authorities regarding cleaning services. 4.2.3 A scientific, reasonable, and effective service quality management system should be established, with corresponding management systems such as: recruitment and training of service staff, quality requirements, and credit management; cleaning service norms and quality requirements; supervision and improvement of service resources, service processes, and service quality, etc. 4.2.4 Carry out education on honesty and law-abidi

Development Information

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