T/HBAS 015-2018 Active Group standards

T/HBAS 015-2018 Digital Technology Museum Service Quality Evaluation Specification

Publish Date: 2018-11-12 Implement Date: 2018-12-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/HBAS 015-2018

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: The relationship between supply and use

ICS Name: Integrated services

Publish Date: 2018-11-12

Implement Date: 2018-12-01

Scope

Scope: This standard specifies the content of "service effect evaluation indicators", "educational effect evaluation indicators", "emotional evaluation indicators", and "environmental evaluation indicators" for digital science museums. This standard is applicable to the evaluation of service quality in digital science museums; Main technical content: This standard includes the main content and processes of services provided by digital science museums into the scope of evaluation standards, systematically analyzes the key elements in this process, proposes corresponding evaluation requirements for key contact points of various service aspects in science education, and stipulates four dimensions closely related to user experience in the process of evaluating the service quality of digital science museums: the service effect of digital science museums, the educational value of digital science museums, the emotional appeal of services, and the environment of digital science museums. It highlights the user's position as the main evaluator and evaluates service quality from the perspectives of both user experience and institutional operation.