GB/T 45258-2025 Active National standards

GB/T 45258-2025 Telecom and internet network services—Assessment guideline

Publish Date: 2025-02-28 Implement Date: 2025-06-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: GB/T 45258-2025

Standard Type: National standards

Standard Status: Active

is_force_gb: no

CCS Name: Standardized management and general provisions

ICS Name: Integration, terminology, standardization, and literature (vocabulary)

Publish Date: 2025-02-28

Implement Date: 2025-06-01

Pages: 16 pages

Scope

This document provides guidelines for evaluating the service quality of support services in the customer relationship phase of telecommunications and Internet services, including the evaluation purpose, evaluation objects, evaluation content, evaluators, evaluation data sources, evaluation procedures, and evaluation grade classification.
This document is applicable to the evaluation of service quality in the customer relationship phase of telecommunications and Internet services in China.