T/RGSLYXH 002-2020 Active Group standards

T/RGSLYXH 002-2020 Travel agency reception service specifications

Publish Date: 2020-01-20 Implement Date: 2020-02-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Price: $ 20.00

Out of stock

Basic Information

Standard Code: T/RGSLYXH 002-2020

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Technical management

ICS Name: Entertainment, tourism

Publish Date: 2020-01-20

Implement Date: 2020-02-01

Scope

Main technical content: **Basic requirements 4.1 - Service providers** 4.1.1 Travel agencies providing reception services shall possess relevant legal qualifications and comply with the requirements of LB/T 008. 4.1.2 Travel agency service outlets soliciting tourists shall be registered and approved by the Municipal Administrative Examination and Approval Bureau and filed with the Municipal Culture, Sports, Radio, Television and Tourism Bureau. **4.2 - Service principles** Travel agencies providing reception services shall abide by relevant laws, regulations, and social ethics, respect tourists' religious beliefs, and adhere to the principles of voluntariness, equality, fairness, and honesty. **4.3 - Quality control** 4.3.1 Travel agencies' reception services include basic steps such as product sales, service provision, and quality control. 4.3.2 Travel agencies shall provide reception services in accordance with service standards under controlled conditions. 4.3.3 Travel agencies are encouraged to establish a tourism service standard system to ensure that the quality of reception services meets relevant standards and undergoes continuous improvement.