T/CATAGS 26-2021 Active Group standards

T/CATAGS 26-2021 Airline passenger service quality

Publish Date: 2021-11-12 Implement Date: 2021-11-12 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CATAGS 26-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Air transport and ground equipment

ICS Name: Air transport

Publish Date: 2021-11-12

Implement Date: 2021-11-12

Scope

Main technical content: It stipulates the quality requirements for passenger services in public air transport. The main contents include: scope, normative reference documents, general principles, general service norms, sales services, ground services, cabin services, special passenger services, flight normal protection and abnormal flight services, customer care, emergency rescue services, and service quality management systems.