T/CAS 673-2022 Active Group standards

T/CAS 673-2022 Car user complaint handling service quality evaluation general rules

Publish Date: 2022-12-02 Implement Date: 2022-12-02 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CAS 673-2022

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Integrated

ICS Name: Integrated services

Publish Date: 2022-12-02

Implement Date: 2022-12-02

Pages: 12 pages

Scope

Scope: This document specifies the general requirements, evaluation process, implementation, and management of the evaluation of the quality of complaint handling services for automobile users. This document applies to the evaluation of the quality of complaint handling services provided by authorized dealers and direct stores belonging to automobile manufacturers' brands, but does not apply to the evaluation of the quality of complaint handling services for second-hand cars. Main technical content: 1. Scope: This document specifies the general requirements, evaluation process, implementation, and management of the evaluation of the quality of complaint handling services for automobile users. This document applies to the evaluation of the quality of complaint handling services provided by authorized dealers and direct stores belonging to automobile manufacturers' brands, but does not apply to the evaluation of the quality of complaint handling services for second-hand cars. 2. Normative reference documents: This document does not have any normative reference documents.