T/CAS 673-2022 Active
T/CAS 673-2022 Car user complaint handling service quality evaluation general rules
Abstract
Scope: This document specifies the general requirements, evaluation process, implementation, and management of the evaluation of the quality of complaint handling services for automobile users. This document applies to the evaluation of the quality of complaint handling services provided by authorized dealers and direct stores belonging to automobile manufacturers' brands, but does not apply to the evaluation of the quality of complaint handling services for second-hand cars. Main technical content: 1. Scope: This document specifies the general requirements, evaluation process, implementation, and management of the evaluation of the quality of complaint handling services for automobile users. This document applies to the evaluation of the quality of complaint handling services provided by authorized dealers and direct stores belonging to automobile manufacturers' brands, but does not apply to the evaluation of the quality of complaint handling services for second-hand cars. 2. Normative reference documents: This document does not have any normative reference documents.
General Product Information
| Document Type | Group standards |
|---|---|
| Standard Status | Active |
| Standard Code | T/CAS 673-2022 |
| CCS | Integrated |
| ICS | Integrated services |
| Implement Date | 2022-12-02 |