GB/T 16766-1997
Replaced
T/DGECA 004-2020
Active
Group standards
T/DGECA 004-2020 Basic Requirements for E-commerce Customer Service
T/DGECA 004-2020
Price:
$ 20.00
Basic Information
Standard Code:
T/DGECA 004-2020
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Consumer services
Publish Date:
2020-12-10
Implement Date:
2020-12-20
Scope
Main technical content: This document stipulates the general requirements for e-commerce customer service, service personnel, service content and procedures, service requirements, evaluation and improvement, etc.
Development Information
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced