T/CPMI 024-2024 Community Life Services Management Standards
T/CPMI 024-2024 Community Life Services Management Standards
Basic Information
Scope
Scope: This document provides the basic requirements, service planning, service implementation, and service evaluation and improvement requirements for community living services. This document is applicable to community living services provided by property service enterprises based on property service areas. Main technical content: 1. Scope 2. Normative reference documents 3. Terms and definitions 4. Basic requirements 4.1 Service positioning 4.2 Service institutions 4.3 Standardized operation 4.4 File management 5. Service planning 5.1 Needs research 5.2 Service analysis 5.3 Service design 6. Service implementation 6.1 Community cultural activity services 6.2 Community home-based elderly care services 6.3 Community catering services 6.4 Community housekeeping services 6.5 Community real estate brokerage services 6.6 Community retail services 6.7 Home pest control services 7. Service evaluation and improvement 7.1 Service evaluation 7.2 Continuous improvement References