T/CPPC 1038-2022 Active Group standards

T/CPPC 1038-2022 "Guidelines for the Evaluation of Quality of Internet Plus Government Services"

Publish Date: 2022-01-26 Implement Date: 2022-01-30 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Price: $ 20.00

Out of stock

Basic Information

Standard Code: T/CPPC 1038-2022

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Standardized management and general provisions

ICS Name: The comprehensive organization and management of the company (enterprise)

Publish Date: 2022-01-26

Implement Date: 2022-01-30

Scope

Scope: This document stipulates the terms and definitions, evaluation principles, evaluation institutions and personnel, evaluation indicators, evaluation methods, evaluation processes, and result feedback and application of the "Internet + Government Services" service quality evaluation. This document is applicable to the "Internet + Government Services" service quality evaluation; Main technical content: 1. Scientificness. The basic content and process structure of the service quality evaluation are reasonable, and can accurately reflect the guidance and requirements of evaluating the service quality of "Internet + Government Services". 2. Systematicness. The processes of evaluation preparation, establishing an evaluation indicator system, implementing the evaluation, and completing the evaluation constitute a complete and systematic system, which provides practical guidance for evaluating the service quality of "Internet + Government Services" in a systematic way. 3. Applicability. The requirements and provisions given in the standard are operable, and are applicable to the "Internet + Government Services" service quality evaluation and the improvement of service quality.