CJ/T 292-2008
Abolished
YD/T 5163-2021
Active
Industry standards-Postal and telecommunications
YD/T 5163-2021 Telecommunications operation customer service call center engineering technical specifications
YD/T 5163-2021 Telecommunications operation customer service call center engineering technical specifications
Basic Information
Standard Code:
YD/T 5163-2021
Standard Type:
Industry standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Communications Engineering
ICS Name:
Telecommunications, audio, and video engineering
Publish Date:
2021-03-05
Implement Date:
2021-04-01
Scope
This specification applies to the design, construction, and acceptance of telecom operator customer service call center projects. The main contents include general principles, terms and symbols, the composition of the call center, networking methods, the functions of major equipment, the main functions of the system, performance requirements, application software requirements, equipment installation process requirements, and project acceptance, etc.
Development Information
Replace the following standards
YD/T 5163-2009、YD/T 5164-2009
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