GB/T 16766-1997
Replaced
DB31/T 1105-2018
Abolished
Shanghai CityLocal standards
DB31/T 1105-2018 Standard for service of customer service center of urban rail transit
DB31/T 1105-2018 Standard for service of customer service center of urban rail transit
Basic Information
Standard Code:
DB31/T 1105-2018
Standard Type:
Local standards
Standard Status:
Abolished
is_force_gb:
no
CCS Name:
Passenger transport
ICS Name:
Consumer services
Publish Date:
2018-09-18
Implement Date:
2018-12-01
Pages:
12 pages
Scope
This standard specifies the basic requirements for the setup and equipment of service centers in urban rail transit stations, including service personnel, service content, and supervision and evaluation.
This standard applies to the setup and management of service centers in urban rail transit stations (excluding magnetic levitation, trams, etc.).
Development Information
Referenced Standards
GB/T 18574-2001 The passenger service signs for subway
GB/T 18574-2008 The passenger service signs for urban rail transit
GB/T 20907-2007 Technical requirements for automatic fare collection system of urban rail transportation
GB/T 20907-2024 Technical specification for automatic fare collection system of urban rail transit
GB/T 22486-2008 Urban rail passenger transport service
GB/T 22486-2022 Service specification for urban rail passenger transport
GB/T 30012-2013 Regulations for operation management of urban rail transit
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced