T/RGSLYXH 004-2020 Travel destination service specifications
T/RGSLYXH 004-2020 Travel destination service specifications
Basic Information
Scope
Main technical content: 3 General requirements 3.1 The general requirements shall comply with the provisions of the GB/T 17775 standard. 3.2 A quality policy and quality objectives shall be established and implemented. 3.3 A quality management organization shall be set up to effectively control the quality of services throughout the entire process. 3.4 Comprehensive tourism management norms shall be formulated, earnestly implemented, and supported by complete records and summaries. 3.5 A professional quality and business training system for managers and service personnel shall be established. 3.6 A sound service standard system shall be established. 3.7 Management systems and emergency response plans for tourism safety and fire prevention in tourist attractions shall be formulated, and regular drills shall be organized. 3.8 Scientifically monitor and control the visitor carrying capacity of tourist attractions.