T/HNTA 0002-2023 Active Group standards

T/HNTA 0002-2023 Travel agency standard service specification manual

Publish Date: 2023-09-15 Implement Date: 2023-09-15 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/HNTA 0002-2023

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Entertainment, tourism

Publish Date: 2023-09-15

Implement Date: 2023-09-15

Pages: 25 pages

Scope

Main technical content: This standard specifies the basic service standards requirements of travel agencies, reception service operations, product service quality assurance, safety management measures for travel agencies, emergency response plans for unexpected events, and the division of responsibilities for operational errors. This standard applies to all departments and personnel providing services in the tourism elements involved in travel agencies, as well as full-time and part-time tour guides working in travel agencies