GB/T 8567-1988
Replaced
GB/T 42749.2-2023
Active
National standards
GB/T 42749.2-2023 Information technology—IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes—Part 2:Process assessment model (PAM)
GB/T 42749.2-2023 Information technology—IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes—Part 2:Process assessment model (PAM)
Basic Information
Standard Code:
GB/T 42749.2-2023
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Software engineering
ICS Name:
Software development and system files
Publish Date:
2023-05-23
Implement Date:
2023-12-01
Pages:
99 pages
Scope
This document establishes a process assessment model, defines process assessment indicators and process capability characteristics, and provides a measurement basis for the measurement framework and organizational maturity model.
This document is applicable to service providers who conduct capability assessment of all similar and related processes within the ITES-BPO life cycle to ensure the integrity of services.
Development Information
Same series standard
GB/T 42749.1-2023 Information technology—IT Enabled Services-Business Process Outsourcing(ITES-BPO)lifecycle processes—Part 1:Process reference model(PRM)
GB/T 42749.3-2023 Information technology—IT Enabled Services-Business Process Outsourcing(ITES-BPO)lifecycle processes—Part 3:Measurement framework(MF)and organization maturity model(OMM)
GB/T 42749.4-2023 Information technology—IT Enabled Services-Business Process Outsourcing(ITES-BPO)lifecycle processes—Part 4:Terms and concepts
GB/T 42749.5-2023 Information technology—IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes—Part 5:Guidelines
Referenced Standards
GB/T 42749.3-2023 Information technology—IT Enabled Services-Business Process Outsourcing(ITES-BPO)lifecycle processes—Part 3:Measurement framework(MF)and organization maturity model(OMM)
GB/T 42749.4-2023 Information technology—IT Enabled Services-Business Process Outsourcing(ITES-BPO)lifecycle processes—Part 4:Terms and concepts
ISO/IEC TR 20000-10:2018
ISO/IEC 33001:2015
ISO/IEC 33003:2015
Adopt standards
ISO/IEC 30105-2:2016
Related Standards
GB/T 13400.1-1992
Replaced
GB/T 13400.1-1992 Terms used in network planning techniques
GB/T 13400.2-1992
Replaced
GB/T 13400.2-1992 General rule for representation on network planning techniques
GB/T 13400.3-1992
Replaced
GB/T 13400.3-1992 General program of network planning techniques used in project management
GB/T 13502-1992
Active
GB/T 13502-1992 Information processing—Program constructs and conventions for their representation
GB/T 14079-1993
Abolished