GB/T 5655-1985
Abolished
T/CCTAS 23-2021
Active
Group standards
T/CCTAS 23-2021 Guidelines for Handling Disputes over Online Booking of Taxi Services
T/CCTAS 23-2021
Price:
$ 20.00
Basic Information
Standard Code:
T/CCTAS 23-2021
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
-
ICS Name:
Road transport
Publish Date:
2021-12-17
Implement Date:
2022-01-01
Scope
Scope: This document stipulates the basic requirements for the handling of service disputes involving online ride-hailing cars (hereinafter referred to as "online hailing cars"), and the requirements and rules for the platform companies of online ride-hailing cars (hereinafter referred to as "platform companies") to handle service disputes such as fee disputes, order cancellation disputes, and service quality disputes between online hailing car drivers (hereinafter referred to as "drivers") and online hailing car passengers (hereinafter referred to as "passengers"). This document applies to the handling of service disputes between online hailing car drivers and passengers. Main technical content: Basic requirements; Requirements and rules for handling fee disputes; Requirements and rules for handling order cancellation disputes; Requirements and rules for handling service quality disputes; Service dispute handling procedures; Flowcharts for handling service disputes between passengers and drivers; Flowcharts for handling service disputes between passengers and platform companies.
Development Information
Related Standards
GB/T 5845.10-1986
Replaced
GB/T 5845.10-1986 Marks for urban public transport—Marks for prohibition and general
GB/T 5845.11-1986
Replaced
GB/T 5845.11-1986 Marks for urban public transport—Stop board of bus and trolleybus and tramcar
GB/T 5845.1-1986
Replaced
GB/T 5845.1-1986 Marks for urban public transport—General mark for public transport
GB/T 5845.12-1986
Abolished
GB/T 5845.12-1986 Marks for urban public transport—Stop board for light rail rapid transit
GB/T 5845.2-1986
Replaced