GB/T 16784.1-1997
Replaced
GB/T 27922-2011
Active
National standards
GB/T 27922-2011 Evaluation system for after-sales service of commodity
GB/T 27922-2011 Evaluation system for after-sales service of commodity
Basic Information
Standard Code:
GB/T 27922-2011
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Standardized management and general provisions
ICS Name:
Integrated services
Publish Date:
2011-12-30
Implement Date:
2012-02-01
Pages:
10 pages
Scope
This standard specifies the basic elements that constitute the evaluation system for after-sales services of commodities, including principles, indicators, and methods, etc.
This standard is applicable to the evaluation of after-sales service levels within and outside organizations (including third-party institutions), and it also provides a reference for enterprises to establish after-sales service systems.
Development Information
Referenced Standards
Related Standards
GB/T 16784.2-1998
Abolished
GB/T 16784.2-1998 After-sale service of industrial products—Part 2:Maintain
GB/T 17372-1998
Abolished
GB/T 17372-1998 Classification of grade of service trades—General rules
WB/T 1016-2002
Active
WB/T 1016-2002 Accept standard for wood flooring surface after installation
GB/T 19680-2005
Replaced
GB/T 19680-2005 Classification and evaluation indicators for logistics enterprises
GB/T 19682-2005
Active