SB/T 10409-2007 Abolished Industry standards-Business

SB/T 10409-2007 Criterion on measurement of satisfaction in commercial and service trade

Publish Date: 2007-01-25 Implement Date: 2007-05-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: SB/T 10409-2007

Standard Type: Industry standards

Standard Status: Abolished

is_force_gb: no

CCS Name: The relationship between supply and use

ICS Name: Integrated services

Publish Date: 2007-01-25

Implement Date: 2007-05-01

Pages: 32 pages

Scope

This standard specifies the indicator system, the design of the survey plan, the evaluation model, and the statistical analysis method system used by the commercial service industry to conduct customer satisfaction evaluations.
This standard is applicable to customer satisfaction evaluations conducted in the wholesale and retail industry, the accommodation and catering industry, and the residential services and other service industries.