GB/T 16766-1997
Replaced
T/CPMI 015-2024
Active
Group standards
T/CPMI 015-2024 Office building property service standards
T/CPMI 015-2024 Office building property service standards
Price:
$ 20.00
Basic Information
Standard Code:
T/CPMI 015-2024
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Integrated
ICS Name:
Consumer services
Publish Date:
2024-07-17
Implement Date:
2024-10-15
Scope
Scope: This document stipulates the management requirements, service requirements, and evaluation and improvement requirements for office building property services. This document is applicable to office building property services provided by property service enterprises. Main technical content: 1. Scope 2. Normative reference documents 3. Terms and definitions 4. Management requirements 4.1 Staff requirements 4.2 System requirements 4.3 File management 4.4 Confidentiality management 4.5 Emergency response 4.6 Management of professional property service suppliers 5. Service requirements 5.1 Customer service 5.2 Management of buildings and facilities 5.3 Order maintenance management 5.4 Environmental management 6. Service evaluation and improvement 6.1 Service evaluation 6.2 Service improvement Appendix A (informative) Reference materials for the content and requirements of property service management systems
Development Information
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced