GB/T 14308-1997
Replaced
GB/T 15971-2023
Active
National standards
GB/T 15971-2023 Specification for tour guide service
GB/T 15971-2023 Specification for tour guide service
Basic Information
Standard Code:
GB/T 15971-2023
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Entertainment, tourism
Publish Date:
2023-12-28
Implement Date:
2024-04-01
Publisher:
国家市场监督管理总局、国家标准化管理委员会
Technical Committee:
全国旅游标准化技术委员会(SAC/TC 210)
Pages:
14 pages
Scope
本文件规定了导游服务能力要求、导游服务要求、入出境导游服务特别要求、突发事件和常见问题的处理以及导游服务质量评价与改进。
本文件适用于取得中华人民共和国导游证的人员在接待旅游者过程中提供的服务。
Development Information
Drafting Units:
中华人民共和国文化和旅游部、北京第二外国语学院
Drafting Persons:
韩玉灵、邓德智、印伟、陈乾康、蒋永业、徐璐、周航、范妮娜
Replace the following standards
Referenced Standards
GB/T 16766-1997 Basic terms of service in tourism
GB/T 16766-2010 Basic terminology in travel and tourism
GB/T 16766-2017 Basic terminology in travel and tourism
GB/T 31385-2015 Service directives for travel agency
GB/T 31386-2015 Specifications for outbound tour service by travel agency
LB/T 028-2013 Specifications for travel services'safety
LB/T 039-2015 Specifications for tour guides and tour leaders on guiding civilized behavior in traveling
Related Standards
GB/T 18266.1-2000
Active
GB/T 18266.1-2000 Ranking standard for gymnasium and playground—Part 1:Star-rating standard for bowling playground
GB/T 18266.2-2002
Replaced
GB/T 18266.2-2002 Ranking standard for sports facilities—Part 2:Star-rating standard for gymnasium
GB/T 17775-2003
Replaced
GB/T 17775-2003 Standard of rating for quality of tourist attractions
GB/T 18971-2003
Replaced
GB/T 18971-2003 General specification for tourism planning
GB/T 18972-2003
Replaced