T/BMHA 002-2018 Hospital Companion Service Procedures
T/BMHA 002-2018
Basic Information
Scope
Scope: This standard specifies the terms and definitions related to hospital escort services, clarifies the service content and service process of escort service agencies, stipulates the basic requirements for hospital escort staff, their training and assessment content, as well as the basic requirements for customer relationship management. This standard applies to the management of hospital escort processes provided by escort service agencies. Main technical content: This standard specifies the terms and definitions related to hospital escort services, clarifies the service content and service process of escort service agencies, stipulates the basic requirements for hospital escort staff, their training and assessment content, as well as the basic requirements for customer relationship management. This standard applies to the management of hospital escort processes provided by escort service agencies.