T/MDFR 4-2022 Active Group standards

T/MDFR 4-2022 Mou Ding Fǔ Rou After-sales Service Technical Specification

Publish Date: 2022-10-14 Implement Date: 2022-11-13 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/MDFR 4-2022

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: The company's (enterprise's) services

Publish Date: 2022-10-14

Implement Date: 2022-11-13

Scope

Main Technical Content: 3 Terms and Definitions The terms and definitions given in GB/T 27922 and DB53/T 713 apply to this document. 4 Responsibilities and Obligations 4.1 Mouding Fermented Soybean Curd Geographical Indication Product Manufacturers 4.1.1 Establish clear after-sales service standards and processes, plan and establish an after-sales service system, and set up channels for accepting customer complaints. 4.1.2 Promptly convey service-related information to distributors, accept service requests or complaints from distributors or consumers, and provide consulting services and complaint handling, fulfilling the service commitments made with distributors or consumers. 4.1.3 Establish a customer satisfaction evaluation mechanism, organize customer satisfaction surveys and evaluation analysis in accordance with SB/T 10409, and continuously improve products and services based on the evaluation results. 4.1.4 Cooperate with consumer protection organizations in investigating and resolving consumer disputes. 4.2 Distributors 4.2.1 Establish channels for accepting consumer complaints and promptly respond to service requests or complaints raised by consumers. 4.2.2 Feedback consumer complaints or improvement suggestions to Mouding Fermented Soybean Curd Geographical Indication product manufacturers. 4.2.3 Cooperate with Mouding Fermented Soybean Curd Geographical Indication product manufacturers in conducting customer satisfaction surveys or providing consumers with related value-added services. 4.2.4 Cooperate with consumer protection organizations in investigating and resolving consumer disputes. 5 Service Content 5.1 Mouding Fermented Soybean Curd Geographical Indication product manufacturers shall provide the following after-sales services to distributors or consumers: a) Meeting reasonable delivery demands raised by distributors or consumers; b) Providing responses to reasonable inquiries or complaints raised by distributors