T/GBOMA 008-2022 Quality Standards for Property Management Services in Commercial Office Buildings

Scope

Scope: This standard specifies the terms and definitions, basic requirements, customer service, maintenance and management, order maintenance and safety management, environmental management and service, and evaluation requirements for the quality of property management services in commercial office buildings across the country. This standard applies to property management services in commercial office buildings with a service area of 5,000 square meters or more throughout China. Property management services in commercial office buildings with a service area of less than 5,000 square meters may refer to this standard for implementation. When third parties use this standard for commercial purposes, they must obtain the consent of the issuing authority. Other related fields involving this standard may also refer to it for use. Main technical content: Management and technical provisions for the inspection methods of property management service enterprises, aimed at enabling these enterprises to provide services and operate in an organized manner. It refers to the comprehensive characteristics and attributes of property management services that can be used to determine whether they can ensure client satisfaction. The quality of property management services includes subjectivity, interactivity, process-orientedness, unpredictability, and long-term sustainability.

Development Information

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