GB/T 16766-1997
Replaced
DB34/T 3183-2018
Active
Anhui ProvinceLocal standards
DB34/T 3183-2018 Passenger car after-sales service technical specification
DB34/T 3183-2018 Passenger car after-sales service technical specification
Price:
$ 30
Basic Information
Standard Code:
DB34/T 3183-2018
Standard Type:
Local standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Consumer services
Publish Date:
2018-08-08
Implement Date:
2018-09-08
Pages:
12 pages
Scope
This standard specifies the basic technical specifications for after-sales service of passenger cars, including: basic requirements for operating enterprises, workflow, appointment/file establishment, service reception, contract signing, operation processing and process inspection, completion inspection, expense settlement and car delivery, follow-up visits, and emergency repair and rescue services, service quality management, service quality control, customer complaints and handling, etc. This standard applies to after-sales service and management of passenger cars, and its applicable objects include: after-sales service enterprises authorized by passenger car manufacturers for corresponding brands, as well as comprehensive repair shops, chain service stores, and beauty and quick repair community service stores, etc.
Development Information
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced