T/ZTAC 002-2024 Active Group standards

T/ZTAC 002-2024 Customer satisfaction handling guidelines for shopping centers

Publish Date: 2024-04-15 Implement Date: 2024-04-15 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/ZTAC 002-2024

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Consumer services

Publish Date: 2024-04-15

Implement Date: 2024-04-15

Pages: 8 pages

Scope

Main technical content: 1. Scope 2. Normative reference documents 3. Terms and definitions 3.1 Shopping centers 3.2 Customers 4. Resource allocation 4.1 Institutional setup 4.2 Material resources 4.3 Personnel allocation 5. Types and levels of customer complaints 6. Process flow 6.1 Flowchart 6.2 Acceptance 6.3 Graded response 6.4 Handling 6.5 Feedback 6.6 Archiving 7. Evaluation and improvement 7.1 Evaluation 7.2 Improvement

Development Information

Pages: 8 pages

Related Standards

GB/T 16766-1997 Replaced

GB/T 16766-1997 Basic terms of service in tourism

Publish Date: 1997-04-01

GB 5296.1-1997 Replaced

GB 5296.1-1997 Instructions for use of products of consumer interest—General principles

Publish Date: 1997-07-07

GB/T 18760-2002 Replaced

GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods

Publish Date: 2002-06-20

GB/T 5296.6-2004 Replaced

GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture

Publish Date: 2004-01-16

SB/T 10400-2006 Active

SB/T 10400-2006 Supermarket shopping environment

Publish Date: 2006-05-12

GB/T 5296.5-2006 Replaced

GB/T 5296.5-2006 Instructions for use of products of consumer interest—Part 5:Toys

Publish Date: 2006-07-11