GB/T 36074.2-2018 Active National standards

GB/T 36074.2-2018 Information technology service—Service management—Part2:Implementation guide

Publish Date: 2018-03-15 Implement Date: 2018-10-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: GB/T 36074.2-2018

Standard Type: National standards

Standard Status: Active

is_force_gb: no

CCS Name: Software engineering

ICS Name: Software development and system files

Publish Date: 2018-03-15

Implement Date: 2018-10-01

Pages: 27 pages

Scope

This part of GB/T 36074 sets out the requirements for organizational environment, leadership, planning, support, operation, performance evaluation, and continuous improvement in the implementation process of general requirements for information technology service management. This part is applicable to: a) providing guidance for organizations to establish or improve the implementation methods and processes of information technology service management; b) providing a reference basis for evaluating the information technology service management delivered by organizations or information technology service providers; c) providing a reference basis for third-party evaluations of information technology service management.

Development Information

Word Count: 50 Thousand words Pages: 27 pages

Referenced Standards

GB/T 29264-2012 Information technology service—Classification and code GB/T 33850-2017 Information technology service—Evaluation indicator system for service quality SJ/T 11435-2015 Information technology services, service management, and technical requirements SJ/T 11693.1-2017 Information technology services - Service management - Part 1: General requirements

Related Standards

GB/T 8567-1988 Replaced

GB/T 8567-1988 Guidelines for computer software product development documentation

Publish Date: 1988-01-07

GB/T 13400.1-1992 Replaced

GB/T 13400.1-1992 Terms used in network planning techniques

Publish Date: 1992-02-26

GB/T 13400.2-1992 Replaced

GB/T 13400.2-1992 General rule for representation on network planning techniques

Publish Date: 1992-02-26

GB/T 13400.3-1992 Replaced

GB/T 13400.3-1992 General program of network planning techniques used in project management

Publish Date: 1992-02-26

GB/T 13502-1992 Active

GB/T 13502-1992 Information processing—Program constructs and conventions for their representation

Publish Date: 1992-08-29

GB/T 14079-1993 Abolished

GB/T 14079-1993 Guideline on software maintenance

Publish Date: 1993-01-07