T/ZS 0229-2021 Active Group standards

T/ZS 0229-2021 The standard operating procedures for "One-Time Visit for Urban Water Supply Services" are as follows: "One-Time Visit for Urban Water Supply Services" is the name of a policy or program aimed at improving the efficiency and convenience of urban water supply services by reducing the number of visits required by customers to local water supply facilities

Publish Date: 2021-10-08 Implement Date: 2021-10-18 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/ZS 0229-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Integrated services

Publish Date: 2021-10-08

Implement Date: 2021-10-18

Scope

Scope: This document stipulates the basic requirements, service methods, information disclosure, service guarantee, and continuous improvement for the "One-Stop Service" operation of urban water supply services. This document applies to the operations of urban water supply units in handling or providing related water supply services for customers. The competent authorities of the water supply industry shall improve the service level of the industry, improve the development environment, and perform industry coordination and supervision functions; Main technical contents: 1. Scope 2. Normative reference documents 3. Terms and definitions 4. Basic requirements 5. Service methods 5.1 On-site services 5.2 Online services 5.3 Other services 6. Information disclosure 6.1 Disclosure content 6.2 Disclosure methods 6.3 Disclosure time limit 7. Service guarantee 7.1 General requirements 7.2 System functions 7.3 Interoperability 7.4 Information systems and security 8. Continuous improvement 8.1 General requirements 8.2 Complaint handling 8.3 Supervision and inspection 8.4 Improvement mechanism