GB/T 13339-1991
Abolished
GB/T 19038-2009
Active
National standards
GB/T 19038-2009 Guidelines for model and methods of customer satisfaction measurement
GB/T 19038-2009 Guidelines for model and methods of customer satisfaction measurement
Basic Information
Standard Code:
GB/T 19038-2009
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Standardized management and general provisions
ICS Name:
Quality management and quality assurance
Publish Date:
2009-09-30
Implement Date:
2009-12-01
Pages:
13 pages
Scope
This standard specifies the method of implementing customer satisfaction evaluation using structural equation modeling, including establishing an evaluation model, designing a sampling plan, selecting a data collection method, designing a questionnaire, collecting, statistically analyzing, and interpreting data.
This standard is applicable to external customer satisfaction evaluations implemented by organizations using the structural equation modeling method.
Development Information
Referenced Standards
Related Standards
GB/T 13340-1991
Abolished
GB/T 13340-1991 Methods for determination and calculation of quality grading rate of products
GB/T 13341-1991
Abolished
GB/T 13341-1991 Methods for determination and accounting of quality failure rate
GB/T 19004.3-1994
Abolished
GB/T 19004.3-1994 Quality management and quality system elements—Part 3:Guidelines for processed materials
GB/T 19004.2-1994
Abolished
GB/T 19004.2-1994 Quality management and quality system element—Part 2:Guidelines for services
GB/T 19000.4-1995
Abolished