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GB/T 19010-2009
GB/T 19010-2009 Quality management—Customer satisfaction—Guidelines for codes of conduct for organizations
Abstract
This standard provides guidance for planning, designing, developing, implementing, maintaining, and improving customer satisfaction behavioral norms. This standard applies to product-related organizational behavioral norms, including the commitments and related regulations made by organizations to customers in order to improve customer satisfaction. Appendix A provides simple examples of the content of different organizational norms.
General Product Information
| Document Type | National standards |
|---|---|
| Standard Status | Replaced |
| Standard Code | GB/T 19010-2009 |
| CCS | Standardized management and general provisions |
| ICS | Quality management and quality assurance |
| Implement Date | 2009-12-01 |
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$ 65
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$ 65
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$ 65