GB/T 13339-1991
Abolished
GB/T 19010-2009
Replaced
National standards
GB/T 19010-2009 Quality management—Customer satisfaction—Guidelines for codes of conduct for organizations
GB/T 19010-2009 Quality management—Customer satisfaction—Guidelines for codes of conduct for organizations
Basic Information
Standard Code:
GB/T 19010-2009
Standard Type:
National standards
Standard Status:
Replaced
is_force_gb:
no
CCS Name:
Standardized management and general provisions
ICS Name:
Quality management and quality assurance
Publish Date:
2009-09-30
Implement Date:
2009-12-01
Pages:
20 pages
Scope
This standard provides guidance for planning, designing, developing, implementing, maintaining, and improving customer satisfaction behavioral norms. This standard applies to product-related organizational behavioral norms, including the commitments and related regulations made by organizations to customers in order to improve customer satisfaction. Appendix A provides simple examples of the content of different organizational norms.
Development Information
Superseded by the following standards
Referenced Standards
Adopt standards
ISO 10001:2007
Related Standards
GB/T 13340-1991
Abolished
GB/T 13340-1991 Methods for determination and calculation of quality grading rate of products
GB/T 13341-1991
Abolished
GB/T 13341-1991 Methods for determination and accounting of quality failure rate
GB/T 19004.3-1994
Abolished
GB/T 19004.3-1994 Quality management and quality system elements—Part 3:Guidelines for processed materials
GB/T 19004.2-1994
Abolished
GB/T 19004.2-1994 Quality management and quality system element—Part 2:Guidelines for services
GB/T 19000.4-1995
Abolished