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GB/T 19012-2008
GB/T 19012-2008 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations
Abstract
This standard provides guidance for the complaint handling process related to products within an organization, including planning, design, operation, maintenance, and improvement. The complaint handling process described in this standard is suitable to be used as one of the processes of the entire quality management system. This standard does not apply to disputes that need to be resolved outside the organization or to employment-related disputes. This standard is applicable to organizations in various industries and of different sizes. Appendix A specifically provides guidance for small businesses.
General Product Information
| Document Type | National standards |
|---|---|
| Standard Status | Replaced |
| Standard Code | GB/T 19012-2008 |
| CCS | Standardized management and general provisions |
| ICS | Quality management and quality assurance |
| Implement Date | 2008-12-01 |
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$ 74
Subtotal
$ 74
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$ 0.00
Order Total (incl. tax)
$ 74