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T/ZTAC 002-2024 Active
T/ZTAC 002-2024 Customer satisfaction handling guidelines for shopping centers
Abstract
Main technical content: 1. Scope 2. Normative reference documents 3. Terms and definitions 3.1 Shopping centers 3.2 Customers 4. Resource allocation 4.1 Institutional setup 4.2 Material resources 4.3 Personnel allocation 5. Types and levels of customer complaints 6. Process flow 6.1 Flowchart 6.2 Acceptance 6.3 Graded response 6.4 Handling 6.5 Feedback 6.6 Archiving 7. Evaluation and improvement 7.1 Evaluation 7.2 Improvement
General Product Information
| Document Type | Group standards |
|---|---|
| Standard Status | Active |
| Standard Code | T/ZTAC 002-2024 |
| ICS | Consumer services |
| Implement Date | 2024-04-15 |
Price
$ 20.00
Subtotal
$ 20.00
Tax
$ 0.00
Order Total (incl. tax)
$ 20.00