DB53/T 462.8-2013 Active Yunnan ProvinceLocal standards

DB53/T 462.8-2013 DB53/T 462.8-2013 Tourism Hotel Service Quality Evaluation Part 8: Reception Complaint Service

DB53/T 462.8-2013 DB53/T 462.8-2013 Tourism Hotel Service Quality Evaluation Part 8: Reception Complaint Service

Publish Date: 2013-01-15 Implement Date: 2013-04-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: DB53/T 462.8-2013

Standard Type: Local standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Entertainment, tourism

Publish Date: 2013-01-15

Implement Date: 2013-04-01

Scope

This part of DB53/T 462 stipulates the relevant requirements for tourist hotels to handle complaints. This part is applicable to all types of tourist hotels and can also be used as a reference for other hotels.

Development Information

Same series standard

DB53/T 462.1-2013 Evaluation of Service Quality of Tourism Hotels - Part 1: Evaluation Rules DB53/T 462.2-2013 The Evaluation of Service Quality of Tourism Hotels - Part 2: Employees' Professional Image and Behavior DB53/T 462.3-2013 DB53/T 462.3-2013 Tourism hotel service quality evaluation Part 3: Front office services DB53/T 462.4-2013 Rating of service quality of tourism hotels -- Part 4: Room services DB53/T 462.5-2013 The evaluation of tourism hotel service quality - Part 5: Restaurant service DB53/T 462.6-2013 Travel hotel service quality evaluation - Part 6: Conference services DB53/T 462.7-2013 Evaluation of Quality of Tourist Hotel Services - Part 7: Recreational Services DB53/T 462.9-2013 The Evaluation of Service Quality of Tourist Hotels - Part 9: Maintenance, Cleaning, and Hygiene of Facilities and Equipment DB53/T 462.10-2013 The Evaluation of Service Quality of Tourism Hotels - Part 10: Safety Service

Related Standards

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GB/T 17775-2003 Replaced

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GB/T 18971-2003 Replaced

GB/T 18971-2003 General specification for tourism planning

Publish Date: 2003-02-24

GB/T 18972-2003 Replaced

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