T/SHDSGY 303-2022 WeChat Standardized Multi-Customer Service Grid Service Management System
T/SHDSGY 303-2022
Basic Information
Scope
Main technical content: This document specifies the terms and definitions, design principles, general requirements, system function management, system performance requirements, and system security requirements of the WeChat standardized multi-customer service grid service management system. This document is applicable to the WeChat standardized multi-customer service grid service management system that provides customers with 7×24-hour services such as business consultation, information inquiry, fault reporting, complaint and reporting, subscription services, and customer feedback through various means including telephone, fax, e-mail, and SMS, both via manual and automated services. Hereinafter, it is referred to as the "service management system".