T/ZLGL 103-2025 Active Group standards

T/ZLGL 103-2025 Digital Management Services Guide for Household Employment Enterprises

Publish Date: 2025-12-20 Implement Date: 2025-12-20 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/ZLGL 103-2025

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: The company's (enterprise's) services

Publish Date: 2025-12-20

Implement Date: 2025-12-20

Scope

This document specifies the terms and definitions, general requirements, service process management, support and guarantee, complaint management, service evaluation and improvement, etc. involved in the digital management services provided by household service enterprises. This document is applicable to enterprises engaged in household service operations within this province (city), and provides guidance for them to establish, implement, maintain, and improve their digital management systems. 1. Scope 2. Normative reference documents 3. Terms and definitions 4. General requirements 5. Service process management 6. Support and guarantee 7. Complaint management 8. Service evaluation and improvement