T/BSTIS 003-2024 Active Group standards

T/BSTIS 003-2024 Service management

Publish Date: 2024-11-12 Implement Date: 2024-11-12 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/BSTIS 003-2024

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: The comprehensive organization and management of the company (enterprise)

Publish Date: 2024-11-12

Implement Date: 2024-11-12

Scope

Main technical content: With the in-depth development of the market economy, the importance of service management in the operation of institutions is increasingly prominent. In order to improve service quality and standardize service behavior, this standard is formulated, aiming to provide guidance for the construction of a high-quality service system. The standard clarifies five service principles, including the principle of legality, the principle of quality, the principle of efficiency, the principle of innovation, and the principle of collaboration, as well as six service contents, including service planning, service design, service implementation, service monitoring, service improvement, and service evaluation. At the same time, the standard clarifies the requirements for service management, service delivery and supervision, after-sales service, quality control, complaint handling, service training and management, confidentiality and information security, and precautions, etc.