GB/T 31526-2025 Active National standards

GB/T 31526-2025 Evaluation of service quality for electronic commerce platform

Publish Date: 2025-08-29 Implement Date: 2025-12-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: GB/T 31526-2025

Standard Type: National standards

Standard Status: Active

is_force_gb: no

CCS Name: Economic and cultural

ICS Name: The application of information technology in transportation and trade

Publish Date: 2025-08-29

Implement Date: 2025-12-01

Pages: 24 pages

Scope

This document establishes an evaluation index system for the service quality of e-commerce platforms, stipulates the value assignment rules and basis for the evaluation indicators, and describes the evaluation principles and methods, the rules for forming the evaluation results, and the expansion principles.
This document is applicable to third-party institutions evaluating the service quality of e-commerce platforms, and also applicable to self-evaluations by e-commerce platforms.
This document is not applicable to financial products and services, as well as services involving the provision of news information, audio and video programs, publishing, and cultural products via information networks.