GB/T 16766-1997
Replaced
T/CCA 004.4-2018
Active
Group standards
T/CCA 004.4-2018 Guidelines for Civilized Service in the Dining Industry
T/CCA 004.4-2018 Guidelines for Civilized Service in the Dining Industry
Price:
$ 20.00
Basic Information
Standard Code:
T/CCA 004.4-2018
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Food
ICS Name:
Consumer services
Publish Date:
2018-11-06
Implement Date:
2019-01-01
Scope
Scope: These guidelines apply to catering enterprises, including restaurants, inns, banquet halls, and restaurants (including restaurants operated by hotels and guesthouses). They set out the relevant standards and requirements for providing catering services. Main technical content: The guidelines emphasize the measures that the catering industry should or is suitable to take to improve the level of civilized service, and specify the basic norms for service personnel, training content, service processes, and management systems in the catering industry. They guide catering units to improve their internal service norms, so that consumers can feel the courtesy of language, attitude, and actions while dining, and enhance their dining experience.
Development Information
Same series standard
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced