T/LADA 003-2017 Vehicle maintenance industry standardization service standards
T/LADA 003-2017 Vehicle maintenance industry standardization service standards
Basic Information
Scope
Scope: This standard specifies the basic requirements for standardized services in the automotive repair industry, including business management, civilized conduct, safe production, technical quality management, and compliance with industry regulations. This standard applies to the standardized service management of the automotive repair industry within the province, and can also serve as a basis for evaluating the service quality of the automotive repair industry and meeting customer requirements. Main technical contents: Basic requirements: Requirements for conducting standardized services, infrastructure requirements, personnel requirements, and standards and system requirements. Business management: Business conditions and requirements. Civilized conduct and safe production: Civilized production and safe production. Technical quality management: Quality management institutions, process flow and standards, repair quality, inspection systems, quality warranty period systems, and quality complaints. Compliance with industry regulations: Repair fees, issuance of invoices, three invoices and one certificate, quality inspections, exhaust gas treatment, and statistical reports.