GB/T 16766-1997
Replaced
T/NKFA 011-2022
Active
Group standards
T/NKFA 011-2022 Furniture after-sales service specification
T/NKFA 011-2022 Furniture after-sales service specification
Price:
$ 20.00
Basic Information
Standard Code:
T/NKFA 011-2022
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Furniture
ICS Name:
Consumer services
Publish Date:
2022-09-01
Implement Date:
2022-09-01
Pages:
10 pages
Scope
Scope: This document specifies the terms and definitions, service forms, service requirements, and service quality evaluation for furniture after-sales services. This document applies to furniture after-sales service activities and the preparation of related documents. Main technical content: Foreword 1 Scope 2 Normative reference documents 3 Terms and definitions 4 Service forms 5 Service requirements 5.1 General provisions 5.2 Delivery requirements 5.3 Installation requirements 5.4 Three-pack service requirements 5.5 Maintenance requirements 5.6 Care and maintenance 5.7 Follow-up visits 5.8 Complaint handling 6 Service quality evaluation Appendix A (informative) Furniture product installation quality acceptance form Appendix B (normative) Three-pack period and serious quality issues for furniture product after-sales services
Development Information
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced