T/LZZLXH 051-2021 Active Group standards

T/LZZLXH 051-2021 Product Quality Inspection and Testing Service Specification

Publish Date: 2021-01-25 Implement Date: 2021-02-26 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/LZZLXH 051-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: The relationship between supply and use

ICS Name: Industrial services

Publish Date: 2021-01-25

Implement Date: 2021-02-26

Scope

Main technical content: Requirements for the services of inspection agencies: a) Establish a customer-centric service awareness to ensure that customers' reasonable service needs are met; b) The registration information accepted should be in simple and understandable language and in a reasonable manner to ensure that complainants will not be at a disadvantage; c) When recording the implementation of complaint handling, the agency should protect private information and ensure the confidentiality of the complainant's situation; d) The agency should keep the content of the complaint and the records of complaint handling, maintaining the integrity and continuity of the information; e) Strengthen publicity, establish multiple customer groups, and broaden the channels for collecting customer opinions and suggestions; f) Analyze and utilize the information collected from customers about whether the agency meets their requirements to improve the management system and enhance the level of inspection work.