T/CCAA 89-2024 Evaluation requirements for civil airport inquiry services
T/CCAA 89-2024 Evaluation requirements for civil airport inquiry services
Basic Information
Scope
Scope: This document specifies the normative requirements for inquiry services at civil airports, including inquiry services and inquiry service indicators, service management requirements, and evaluation. This document is applicable to the evaluation of inquiry services at civil airports, and civil airport managers may refer to it when regulating their inquiry service activities. Main technical content: II Table of Contents II Foreword II 1 Scope II 2 Normative Reference Documents III Terms and Definitions IV Inquiry Services and Inquiry Service Indicators 4.1 Inquiry Services 4.2 Inquiry Service Indicators V Service Management Requirements 25.1 General Requirements 25.2 Passenger Demand Management Requirements 25.3 Service Personnel Requirements 25.4 Service Infrastructure and Environmental Requirements 25.5 Self-Evaluation Requirements for Inquiry Services VI Evaluation Requirements 46.1 Evaluation Criteria 46.2 Evaluation Models 46.3 Evaluation Results Appendix A (Normative) Service Evaluation Tools 7