T/CAQP 024-2021 The Credit Evaluation Standard for Automobile After-sales Service Quality
T/CAQP 024-2021 The Credit Evaluation Standard for Automobile After-sales Service Quality
Basic Information
Scope
Scope: This standard specifies the terms and definitions, evaluation principles, grade classification, evaluation methods, evaluation result management and supervision, and evaluation indicators for the integrity assessment of automotive after-sales service quality. This standard applies to automotive after-sales service evaluation activities. The evaluation objects are automotive manufacturers and automotive service providers that are legally registered and operate within the territory of the People's Republic of China. Main technical content: This standard includes the scope, normative referenced documents, terms and definitions, evaluation principles, grade classification, evaluation methods (including evaluation indicators), and evaluation result management and supervision.