GB/T 16784.1-1997
Replaced
GB/Z 43427-2023
Active
National standards
GB/Z 43427-2023 Service excellence—Designing excellent service to achieve outstanding customer experiences
GB/Z 43427-2023 Service excellence—Designing excellent service to achieve outstanding customer experiences
Price:
$ 62.00
Basic Information
Standard Code:
GB/Z 43427-2023
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Integrated services
Publish Date:
2023-11-27
Implement Date:
2023-11-27
Pages:
28 pages
Scope
This document establishes the principles of high-quality service design for achieving an exceptional customer experience, and describes the activities involved in achieving an exceptional customer experience through high-quality service design. This document is applicable to commercial organizations, public services, and non-profit organizations in the design of high-quality services.
Development Information
Referenced Standards
Adopt standards
ISO/TS 24082:2021
Related Standards
GB/T 16784.2-1998
Abolished
GB/T 16784.2-1998 After-sale service of industrial products—Part 2:Maintain
GB/T 17372-1998
Abolished
GB/T 17372-1998 Classification of grade of service trades—General rules
WB/T 1016-2002
Active
WB/T 1016-2002 Accept standard for wood flooring surface after installation
GB/T 19680-2005
Replaced
GB/T 19680-2005 Classification and evaluation indicators for logistics enterprises
GB/T 19682-2005
Active