GB/T 16832-1997
Replaced
GB/T 40762-2021
Active
National standards
GB/T 40762-2021 Evaluation specification of administrative service satisfaction
GB/T 40762-2021 Evaluation specification of administrative service satisfaction
Basic Information
Standard Code:
GB/T 40762-2021
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Sociology, services, the organization and management of companies (enterprises), administration, transportation (vocabulary)
Publish Date:
2021-10-11
Implement Date:
2022-02-01
Publisher:
国家市场监督管理总局、国家标准化管理委员会
Technical Committee:
全国政务大厅服务标准化工作组(SAC/SWG 15)
Pages:
13 pages
Scope
本文件给出了政务服务满意度评价的评价原则、评价要求、评价等级、服务满意度构成、评价流程、评价结果运用等方面的要求。
本文件适用于各级政务服务组织服务满意度的评价，受委托的第三方评价机构可参照执行。
Development Information
Drafting Units:
安徽省合肥市政务服务管理局、山东省新泰市行政审批服务局、安徽工匠质量标准研究院有限公司、中科元创公共服务技术有限公司、江苏省南通市行政审批局、厦门市标准化研究院
Drafting Persons:
汪胜利、李银发、陈爱栋、贾宾、丁智宇、殷雪、吴健、吴佩杰、王少武
Referenced Standards
Related Standards
GB/T 17306-1998
Replaced
GB/T 17306-1998 Standards for packaging—Consumer requirements
GB/T 17693.1-1999
Replaced
GB/T 17693.1-1999 Transformation guidelines of geographical names from foreign languages into Chinese—English
GB/T 17693.2-1999
Active
GB/T 17693.2-1999 Transformation guidelines of geographical names from foreign languages into Chinese—French
GB/T 17693.3-1999
Replaced
GB/T 17693.3-1999 Transformation guidelines of geographical names from foreign languages into Chinese—Germany
GB/T 17693.4-1999
Replaced